Objective and Scope

These are the legal terms and conditions under which maltngrapes.com (also referred to hereinafter as “Site” or “Website” or “Us” or “We” or “Our”) supply the products (“Products”) and services (“Services”) listed on the Website to you. Please read these terms and conditions carefully before ordering any Product or Service from the site. Using the site indicates that you accept these Terms and Conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these Terms and Conditions or our Privacy Policy do not use the site.


We may apply some restrictions on accepting orders from or delivering to specific countries from time to time.

Your Eligibility

You may only use the site if:

  1. you are legally capable of entering into a binding contract with us;
  2. you are of legal drinking age for consuming alcohol in your country of residence or in the country from which you are accessing the site;
  3. you are an authorised user of the payment card used to pay for your order; and
  4. you are resident in a country where we deliver to.

Use of the Site

The information, goods and services available within the Site are provided for the sole purpose of consumption of individuals. You may use, print and download information from the site for these purposes only and for no other personal or commercial purpose. You may not otherwise copy, display, transmit or distribute any material from the site and if you do or if you perform any other unauthorised processing of information on the site it shall be deemed a material breach of these Terms and Conditions which shall entitle us to terminate the Services immediately, without any recourse to compensation of any kind.

We expect basic courtesy from all users whilst using our Site. By accessing the Site you agree that you will not upload, post or transmit through the Site, anything that:

  1. violates or infringes in any way upon the rights of others, including any statements which may defame, harass, stalk or threaten others;
  2. you know to be false, misleading or inaccurate;
  3. contains blatant expressions of bigotry, racism, racially or ethnically offensive content, hate speech, abusiveness, vulgarity or profanity;
  4. contains or advocates pornography or sexually explicit content, paedophilia, incest, bestiality, or that is otherwise obscene or lewd;
  5. violates any law or advocates or provides instruction on dangerous, illegal, or predatory acts, or discusses illegal activities with the intent to commit them;
  6. advocates violent behaviour; or
  7. poses, in our sole opinion, a threat to personal or public safety.

All copyright, database rights and other intellectual property rights in the Site and the material available on the Site belongs to Us or authorised third party suppliers/partners. Use of the Site does not give you any proprietary rights in such materials.


Once you have placed your order, you should receive an e-mail from Us acknowledging that We have received your order. Please contact us if you do not receive this e-mail. Please note that this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse without assigning any reason whatsoever).

After you submit your order, We immediately contact your payment card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order, We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us (“Contract”) will be formed.

As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products in accordance with Our Returns Policy.

These Terms and Conditions, and any Contract between us, will only be entered into through the medium of the English language.


The cost of delivery will be displayed to you during the order submission and payment (checkout) process on the site. If you have any special instructions regarding delivery of your products, please share it at the time of placing the order.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. Saturdays, Sundays and Bank Holidays are not considered to be Working Days. In this context, please note that delivery timelines mentioned on the site are estimated and indicative only. Next Day Delivery is subject to placing your order before specific cut-off times:

Delivery of your order may require the presence and signature of an adult as we are unable to hand over the products to anyone who has not attained the legal drinking age for consuming alcohol.

If no one is available at your address to take delivery and you have not provided any instruction at the time of placing the order, our courier will usually try one of the following:

  1. leave the parcel in a safe place;
  2. leave the parcel with a neighbour; or
  3. leave a note that informs you of the attempted delivery and how to contact them

Delivery of your order will be complete when We deliver the Products to the address you gave us or you have collected the Products from Us (or Our courier). The Products will be your responsibility from that time onwards. If you wish to dispute delivery of your order, you have 14 days starting from the day that the order is updated by the courier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

You will own the Products once We have received payment in full, including any applicable delivery charge.

We do not accept any responsibility for delayed or failed delivery of a Product which results from your failure to provide the correct delivery address information. If a Product is returned to us because you fail to provide correct address information, we reserve the right to require that you pay additional shipping and handling costs (and import duties, administration fees and taxes, if applicable) before we re-deliver the Product.

Intellectual Property Rights

All and any Intellectual Property Rights in the Products, Services, Information and assets are owned by us or our licensors. All such rights are reserved.

The images of the Products on our site and in our other advertising materials are for illustrative purposes only. The actual Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer’s display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours or content of the Products that will be delivered to you.

Prices and Payment

The price payable for the Products are displayed on the Site in Pounds Sterling (GBP) and include any UK VAT chargeable at the relevant rate at that point in time, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

We can change the prices of our Products at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

We accept payment via payment cards issued under American Express, MasterCard and Visa Card Schemes as well as other payment services, e.g. PayPal.

You must pay for the Products (including all applicable delivery charges), and We will charge the card or account you have chosen to use to pay for your order once you reach the final billing page and submit your order. We shall contact your payment card issuer or account provider immediately for authorisation to take payment from your account.

If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mis-pricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

Changes, Cancellation and Returns


Changes to your order are possible prior to the order being dispatched. If you wish to make changes to your order, please contact us via e-mail.


If you are an individual in UK purchasing the products and services for your personal consumption, i.e. not on behalf of a business (whether or not for the purpose of the business), you have a right to cancel at any time within 14 days of the date of the goods being delivered. However, if the product has been personalised or contains perishable commodities or has been specified to be non-returnable, you are unable to cancel the order.

To cancel your order please e-mail us with the Order No. in the subject line (e.g. “Cancellation of Order No. xxx”). We shall provide you with instructions on how to return the goods to us.

We may also end the Contract at any time by writing to you if:

  1. you do not make any payment to us when it is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
  3. you do not, within a reasonable time, allow or enable us to deliver the Products to you.

If We end the Contract in any of the situations stated above, We shall refund any money you have paid in advance for the Products We have not provided, but We may deduct or charge you reasonable compensation for the costs We incur as a result of this.


Unless the goods delivered to you are faulty, damaged, defective or not as per the order placed by you, these have to be returned to us at your own cost. You are expected to arrange for appropriate insurance coverage for the return journey as you are responsible for returning the goods in good saleable condition and original packaging. All returns must reach us within 14 days of providing the return instructions to you.

Any applicable refund will only be issued if the above-mentioned conditions are fulfilled. We reserve the right to make appropriate deductions commensurate with the deterioration in the marketable condition of the goods between these being delivered to you and back to us (return).


If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

Some products may warnings about the way in which they are to be used, and by whom they are to be used. We are not responsible for any loss or damage which is caused as result of you ignoring any Product warnings which are reasonably obvious upon an examination of the Product.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

Force Majeure (Events Outside Our Control)

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We shall arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract please e-mail us.


We may change these Terms and Conditions from time to time. The Terms and Conditions that apply to your Contract will be those that are displayed on the site when you place your order.


We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

You may only transfer your rights or your obligations under these Terms and Conditions or the Contract to another person if We agree in writing.


If We fail to insist that you perform any of your obligations under these Terms and Conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We shall only do so in writing. Also, it will not mean that We shall automatically waive any later default by you.


Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Legal Jurisdiction

These Terms and Conditions are governed by English law. This means that any dispute or claim arising out of or in connection with these will be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

About Us

Maltngrapes.com is operated by Jaffna Stores having its trading address at 181 Cambridge Street, Aylesbury HP20 1BQ, Buckinghamshire, England, UK.


You can contact Us as follows:

  • E-mail:  cheers@maltngrapes.com
  • Post:     c/o Jaffna Stores, 181 Cambridge Street, Aylesbury HP20 1BQ, Buckinghamshire, England, UK.

Data Protection

Please refer to our Privacy Policy.